Terms & Conditions

By accepting this cake agreement and paying a deposit, you agree to be subject to these Terms and Conditions.

Please read the following Terms and Conditions carefully before placing your order with THE PATISSERIE OAK FLATS.

By using THE PATISSERIE OAK FLATS service, you agree to be bound by these Terms and Conditions.
We reserve the right to refuse the sale of goods or services or to cancel an order under certain circumstances.
Please be aware that all photographs taken of your cakes prior to delivery/pick up remain property of THE PATISSERIE OAK FLATS.

Custom Cake Cancellation Policy

At the time of consultation/booking your custom cake design, we require a 40% deposit of the total to confirm your order and in return we hold your place for your cake on your selected date.

If you cancel your order for any reason, less than 7 days out from the date of the event, a cancellation fee will be applied. This MAY result in a PARTIAL refund being returned to you. This depends on the level of preparation that has been made for your order.

You may have ONE rescheduling of your custom cake, this must be made ONE WEEK prior to the event date.

Balance Due

The due balance of your cake MUST to paid ONE WEEK prior to delivery, if you're picking your cake up balance is due on pick up.

Alteration Policy

Please note that it does take a lot to make your cake come to life!

We accept design alterations ONE WEEK prior to the event date, if any changes are requested to be made after this time an alteration fee will apply.

Cancellations Due To COVID-19

If you are currently booked with us and wish to reschedule or downsize your order due to Covid , then we will happily take care of this for you, with no penalty. If you are not able to do this, and wish to cancel completely, then you may receive a partial refund. However, we require at least one weeks’ notice for this option.

Cancelling the week of the event, and expecting a refund, will not be an option at this late stage. Please be mindful, many hours go into the creation of a cake. Quite often the sugar/fondant work is created in advance. If the cake is not yet complete, we may be able to give a “partial” credit/refund.

Quality

At THE PATISSERIE OAK FLATS we pride ourselves on the quality of our products and services.
All our ingredients are of the highest quality. All cakes are made in premises in which nuts are used, every effort is taken to keep ingredients separate however cakes may contain traces of nuts.
It is important to remember that cakes are a perishable and delicate product.
Our aim is to provide only the freshest and highest quality cakes to our customers.

Storage

Fondant cake must NOT be stored in the fridge, if you do store these cakes in the fridge this may cause colours/icing to melt and bleed.

Buttercream / Swiss Meringue Buttercream cakes MUST be stored in the fridge preferably in the box that they're given to you in. FAILURE to do this may cause some faults/damage in the structure. Please remember these are CAKES not concrete.

Damage

If for some reason the cake has been damaged when it has left our premises (whilst in your care), or after delivery to the venue, then we take no responsibility. However, if you request an emergency call-out, we will endeavour to restore the cake to its original presentation, at an agreed call-out fee.

Variations From Pictured Items

Please understand if a picture/image is supplied, then in some cases it may be necessary to change a colour or vary a product from the picture as certain items may be unavailable from time to time. We are not copy cat decorators, and can only try to replicate what we can, within our limits.

Where items are provided on cakes (plastic figures, toys or handmade sugared items) they are strictly provided as decorations on a cake, and it is advised that these are not consumed.

Agreement To Terms & Conditions

By proceeding to order a cake at THE PATISSERIE OAK FLATS, you are in agreement with our Terms and Conditions as stated above.